Effective date: August 1, 2026
This page covers something narrower than our main Terms and Conditions: it governs access to and use of the Nexus Orb client portal — our project management and invoicing platform (the “Platform”) — operated by Niladri Das, trading as Nexus Orb (“we”, “us”, “our”), Kolkata, India. By logging into or otherwise using the Platform — as a client, team member, or administrator — you agree to these Terms of Use.
1. What the Platform Is
The Platform is a tool we use to manage projects, tasks, milestones, invoicing, quotations, and client communication for services provided by Nexus Orb. It is not sold or licensed as standalone software — access is granted solely to clients and team members in connection with an active engagement with Nexus Orb.
2. Accounts and Access
- Clients receive a portal login scoped to their own projects, invoices, and quotations.
- Team members receive role-based access to manage assigned projects, invoicing, quotations, clients, and reports, as delegated by Nexus Orb.
- You’re responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised access.
- We may suspend or deactivate an account for misuse, non-payment, or at the end of an engagement. Accounts are never hard-deleted — see our Data Retention Policy for what’s kept and for how long.
- Client discussion threads may also be accessed via a time-limited magic link sent by email, scoped to a single client and thread, without a full account login.
3. Client Responsibilities
- Provide accurate project and billing information, and keep contact details current.
- Review invoices and quotations promptly; raise disputes within a reasonable time.
- Use the Platform’s discussion and file-sharing features only for legitimate project communication — not for uploading unlawful, infringing, or malicious content.
- Files you upload are validated before storage but remain your responsibility; don’t upload content you don’t have the rights to share.
4. Invoicing, Payments, and Refunds
- Invoices issued through the Platform reflect agreed project or retainer pricing. Where Nexus Orb is not GST-registered, invoices will state “GST Not Applicable” rather than a tax amount — this reflects our registration status at the time, not a guarantee of future tax treatment.
- Payment terms are as stated on each invoice or in your engagement agreement.
- Refunds, cancellations, and overpayments are handled under our separate Refund Policy, which forms part of these Terms of Use by reference. Please read it before requesting a refund — several service categories (content writing, content creation, UI/UX and graphic design) are non-refundable at any stage.
5. Ownership and Intellectual Property
- Project deliverables (designs, code, written content, media) transfer to the client according to the terms of the underlying engagement agreement, typically upon full payment, unless otherwise agreed in writing.
- The Platform itself — its software, design, and branding — remains the property of Nexus Orb. Access to the Platform does not grant you any ownership or licence to the Platform’s underlying code or systems.
- Content you upload (files, messages, project data) remains yours; you grant us the right to store and process it solely to provide the services.
6. Acceptable Use
You agree not to:
- attempt to access another client’s or team member’s data, projects, or invoices;
- probe, scan, or attempt to bypass the Platform’s authentication or access controls;
- upload malware, executable scripts disguised as media, or content that infringes a third party’s rights;
- use the Platform for any unlawful purpose.
We may suspend access immediately, without prior notice, if we reasonably believe this section has been violated.
7. Availability and No Warranty
The Platform is provided on an “as is” and “as available” basis. We aim for reliable uptime but do not guarantee uninterrupted or error-free operation, and we may take the Platform offline for maintenance, upgrades, or security reasons. We are not liable for delays or data loss caused by circumstances outside our reasonable control.
8. Limitation of Liability
To the extent permitted by law, Nexus Orb’s liability arising from your use of the Platform is limited to direct damages and shall not exceed the fees paid for the specific engagement giving rise to the claim. We are not liable for indirect, incidental, or consequential losses (such as lost profits or lost data) arising from Platform use, except where caused by our gross negligence or wilful misconduct.
9. Termination
We may suspend or end your access to the Platform if your engagement with Nexus Orb ends, on non-payment, or for a breach of Section 6. You may request account deactivation at any time by contacting us. Termination of Platform access does not by itself cancel or affect any separate engagement agreement, outstanding invoice, or the retention obligations described in our Data Retention Policy.
10. Data and Privacy
Our collection and retention of your data through the Platform is described in our Data Retention Policy and Privacy Policy, both of which form part of these Terms of Use by reference.
11. Changes to These Terms
We may update these Terms of Use from time to time; the effective date above reflects the last revision. Material changes will be communicated to active clients and team members.
12. Governing Law
These Terms of Use are governed by the laws of India. They are provided for general informational purposes and do not constitute legal advice; for a compliance-certified version, consult a qualified lawyer.
13. Contact
Questions about these Terms of Use can be sent to [email protected].
Nexus Orb, Kolkata, India · [email protected]