Terms & Conditions

Effective date: August 1, 2026

These Terms and Conditions (“Terms”) govern your use of nexusorb.com (the “Site”) and any services, quotations, projects, or purchases made through it or in connection with it, provided by Niladri Das, trading as Nexus Orb (“Nexus Orb”, “we”, “us”, “our”), Kolkata, India. By browsing this Site, submitting an enquiry, accepting a quotation, or placing an order through our online store, you agree to these Terms.

We chose “Terms and Conditions” as the title of this document because it needs to cover two different things: the professional services we provide (web design, development, branding, marketing) and any purchases made through our online store when it is active โ€” and “Terms and Conditions” is the broadest and most standard heading for a commercial website that covers both.

1. About Nexus Orb

Nexus Orb is a product design and web development studio led by Niladri Das, based in Kolkata, India, offering:

  • Web Design & Development
  • Branding & Creative Services / Branding & Identity Design
  • Digital Marketing & SEO
  • UI/UX Design
  • Graphic Design

together, “the Services”. Full details of each service are described on the respective service pages of this Site.

2. Eligibility

You must be at least 18 years old, or engaging us on behalf of a business or organisation with authority to do so, to request our Services or make a purchase through this Site.

3. Quotations and Engagement

Enquiries submitted through this Site are not, by themselves, a binding agreement. A project begins only once we’ve agreed scope, price, and timeline with you in writing (typically by email or a signed proposal/quotation), and, where applicable, received any upfront payment specified in that agreement. Quotations are valid for 30 days from the date issued unless stated otherwise.

4. Fees, Payment, and Invoicing

  • Fees for a project or retainer are as agreed in your quotation, proposal, or engagement agreement.
  • Where Nexus Orb is not GST-registered at the time of invoicing, invoices will state “GST Not Applicable” rather than a tax amount โ€” this reflects our registration status at the time and is not a guarantee of future tax treatment.
  • Online payments, where accepted, are processed through Razorpay. We do not store your full card, UPI, or net-banking credentials โ€” that data is handled directly by Razorpay under its own security standards and privacy policy.
  • Invoices are payable by the due date stated on them. We reserve the right to pause work on an overdue account until payment is received.

5. Refunds and Cancellations

Refunds, account credits, and cancellations โ€” for both service engagements and any online store purchases โ€” are governed by our separate Refund Policy, which forms part of these Terms by reference. Please read it before requesting a refund: certain service categories, including content writing, content creation, UI/UX design, and graphic/branding design, are non-refundable at any stage once payment is made.

6. Client Responsibilities

To deliver your project on time and to a high standard, we ask that you:

  • Provide accurate, complete project information and keep your contact details current;
  • Supply content, brand assets, and feedback within the timeframes we agree, since delays on your side may delay delivery;
  • Review invoices, quotations, and deliverables promptly, and raise any concerns without undue delay;
  • Only share content and material you have the rights to use โ€” you’re responsible for anything you provide to us.

7. Intellectual Property and Ownership

  • Final deliverables (designs, code, written content, and other project assets) transfer to you upon full payment of the applicable invoice, unless your engagement agreement states otherwise.
  • Nexus Orb retains ownership of any pre-existing tools, code libraries, templates, or frameworks used to build your project, and grants you a licence to use them as part of your delivered project โ€” these are not sold to you outright unless expressly agreed.
  • Unless you tell us otherwise in writing, we may showcase completed projects โ€” including screenshots, descriptions, and links โ€” in our portfolio, case studies, and marketing materials. If you’d prefer your project not be featured, let us know and we’ll respect that.
  • This Site itself โ€” its design, code, and branding โ€” is the property of Nexus Orb and may not be copied or reused without permission.

8. Third-Party Products and Services

Projects we build typically rely on third-party software and services โ€” including WordPress, Elementor, various plugins, hosting providers, and payment gateways such as Razorpay. These are provided by their respective owners under their own terms and licences, which we do not control and cannot warrant. We’ll advise you where a project depends on an ongoing third-party subscription (such as hosting or a premium plugin) so you can budget for its renewal.

9. Online Store Purchases

Where our online store is active, the following additionally applies to purchases made through it:

  • Product descriptions and pricing are as displayed at the time of purchase, in Indian Rupees unless stated otherwise;
  • We reserve the right to correct pricing or listing errors, and to cancel an order affected by such an error, refunding any amount paid;
  • Orders are confirmed once payment is successfully processed by Razorpay;
  • Delivery timelines for physical or digital goods, where applicable, will be stated at checkout or in your order confirmation.

10. Acceptable Use

You agree not to use this Site to:

  • upload or transmit unlawful, infringing, defamatory, or malicious content;
  • attempt to gain unauthorised access to our systems, another user’s data, or any non-public part of the Site;
  • scrape, harvest, or misuse content from this Site without permission;
  • interfere with the Site’s normal operation.

We may restrict or terminate access for anyone found to be in breach of this section.

11. Warranties and Disclaimers

This Site and its content are provided on an “as is” and “as available” basis. While we take care in everything we build and publish, we do not guarantee the Site will be uninterrupted, error-free, or fit for a particular purpose beyond what’s specifically agreed in a service engagement. For digital marketing and SEO services specifically: we work to recognised best practices, but we cannot guarantee specific rankings, traffic levels, or business outcomes, since these depend on factors outside our control (including search engine algorithm changes and market conditions).

12. Limitation of Liability

To the extent permitted by law, Nexus Orb’s total liability arising from these Terms or any engagement with us is limited to the fees you paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential losses โ€” including lost profits, lost business, or lost data โ€” except where caused by our gross negligence or wilful misconduct, or where such exclusion isn’t permitted by applicable law.

13. Indemnification

You agree to indemnify and hold Nexus Orb harmless from claims, damages, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or content you provide to us that infringes a third party’s rights.

14. Confidentiality

We treat non-public information you share with us in the course of a project as confidential, and we expect the same regarding our own proprietary processes and pricing. Either party may request a more formal mutual non-disclosure agreement for sensitive engagements.

15. Force Majeure

Neither party is liable for delay or failure to perform obligations under these Terms caused by circumstances beyond reasonable control, including natural disasters, internet or power outages, government action, or other events of force majeure.

16. Termination

Either party may end an active engagement in accordance with the terms of the relevant proposal or agreement. We may suspend or terminate access to this Site for breach of Section 10 (Acceptable Use). Termination does not cancel any outstanding payment obligation for work already delivered or in progress.

17. Changes to These Terms

We may update these Terms from time to time; the effective date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms. Material changes affecting active clients will be communicated directly.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

19. Entire Agreement

These Terms, together with any signed proposal, quotation, or engagement agreement, our Privacy Policy, Cookie Policy, and Refund Policy, constitute the entire agreement between you and Nexus Orb regarding your use of this Site and our Services.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of India, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of Kolkata, West Bengal. We encourage resolving disputes informally by contacting us first. This document is provided for general informational purposes and does not constitute legal advice.

21. Contact

Nexus Orb
Shivakripa Building, Mahisbathan, Sector 5, Salt Lake, Kolkata 700102, West Bengal, India
Email: [email protected]
Phone: +91 8100-556-123

Nexus Orb, Kolkata, India ยท [email protected]